书城外语出国应急英语大全
4326400000015

第15章 旅行指南 Guidebook(5)

Russell:Each hotel hopes to give a good impression to the guests.

Reception:Of course.

Russell:I hope something can be changed for your hotel and for an improvement.

Reception:We will.If there is anything more you need,please let us know.

Russell:Ok.Youd better come soon.

Reception:No problem.A chambermaid will come in five minutes.

译文:

接待:您好,我能为您效劳吗,先生?

罗素:是呀,你们呢清理1036号房间了吗?太脏了简直。枕套都是污渍,烟灰满地。

接待:我会尽快处理的。

罗素:最糟糕的是浴室太脏了。

接待:我非常抱歉听到这些。我马上处理。我们应该忽略一些东西。

罗素:作为酒店,就不该出现上述我所说的问题。

接待:我再次对我们的忽略表示抱歉。对为您造成的困扰,感到很抱歉。

罗素:每个酒店都希望给顾客留下好印象吧。

接待:当然了。

罗素:我希望贵酒店能够改进。

接待:我们会的。如果您还有任何需要,请让我们知道。

罗素:好的,你们最好快点。

接待:没问题。清洁员5分钟就会到的。

对话二

Reception:Housekeeping.What can I do for you?

Melissa:Yeah,Could I see the manager,please?I have a complaint.

Reception:Yes,please.Do you have any criticism on our service?

Melissa:Of course.Lots of complaints.

Reception:Im all ears.

Melissa:I checked in your hotel 3 days ago.During the time,there are several things make me feel uncomfortable.

Reception:What are those?

Melissa:First thing is your waitress,s attitude,they are too worse.Then you didn’t check the room before I moved in.The pillow cases are too dirty,some lights couldnt turn on.

Reception:Im sorry to hear that.

Melissa:And the service for guest room is too slow.At last thing is my blouse,it shrunk badly after sending laundry.

Reception:I am awfully sorry to have caused you so much trouble.The attitude and room service will pay more attention.And the room will keep clean before the guest came in.Then its about your blouse,we will refund the cost of the laundry and the new blouse.

Melissa:I hope something can be changed for your hotel and for an improvement.

Reception:Yeah,we will.By the way,you need to give us the receipt of your new blouse.

Melissa:No problem.

Reception:I apologize for our faults.Thank for your complaint.Well improvement immediately.

Melissa:That will be good.

译文:

接待:客房服务,我能为您做什么?

梅丽莎:是,我要见你们的经理,我要投诉。

接待:好的。您对我们的服务有什么批评意见吗?

梅丽莎:当然,有很多了。

接待:我在听。

梅丽莎:3天前我入住,期间有些事情让我很不舒服。

接待:都是些什么?

梅丽莎:第一件就是你们服务员的态度,实在是太差了。之后就是你们没有检查过房间在我入住之前,枕套很脏,一些灯泡不亮。

接待:很抱歉。

梅丽莎:你们的客房服务也很慢。最后一件就是我的衬衣,在你们洗过之后就变形了。

接待:对给您造成的麻烦,我感到很抱歉。服务态度和客房服务我们会更加注意的。我们会在客人入住前保持客房的整洁。最后是您的衬衣,我们将退还您的洗衣费和购买新衣服的费用。

梅丽莎:我希望贵酒店能够及时改进。

接待:是,我们会的。您需要把购买衣服的发票给我。

梅丽莎:没问题。

接待:我想为我们的错误表示抱歉。谢谢您的投诉。我们会立刻改进的。

梅丽莎:那就好。

高频词补给站:

bathroom:[bɑ?θru?m;]n.浴室;厕所;盥洗室

shrunk:[?r??k]v.收缩(shrink的过去分词)

overlook:[??v?l?k]n.被忽视

improvement:[?mpru?vm(?)nt]n.改进,改善

guest:[gest]n.客人,宾客;顾客vt.款待,招待adj.客人的;特邀的,客座的

impression:[?mpre?(?)n]n.印象;效果,影响;压痕,印记;感想

engaged:[?nge?d?d]adj.使用中的,忙碌的v.保证;约定;同……订婚(engage的过去分词)

uncomfortable:[?nk?mf(?)t?b(?)l]adj.不舒服的;不安的

deal with:处理;涉及;做生意

account for:对……负有责任;对……做出解释;说明……的原因

attitude:[?t?tju?d]n.态度;看法;意见;姿势

temperature:[temp(?)r?t??]n.温度

complaint:[k?mple?nt]n.抱怨;诉苦;疾病;委屈

dirty:[d??t?]adj.下流的,卑鄙的;肮脏的;vt.弄脏vi.变脏

peak hours:n.高峰时间

文化知识空投坊:

揭秘全球不可思议旅馆

1.The Oxford Mal,England

But this former Oxford prison has been converted into a boutique hotel by the fashionable Malmaison chain and offers the kind of luxurious living that former convicts could only have dreamed of.

2.JulesUndersea Lodge,United States

Originally a research laboratory,the worlds only underwater hotel sits at the bottom of the Emerald Lagoon in Florida,and can only be reached by scuba diving down six meters.

3.Das Park Hotel,Austria

The drainpipes are two meters in diameter and two and a half meters long,with a porthole to look out of,a front door to close and a cozy nest to snuggle into,which includes a low-slung futon,bedside lamp,woolly blanket and light sleeping bag.

4.Hotel Kakslauttanen,Finland

Situated within the Arctic Circle,deep in the snowbound Saariselka area of northern Finland,the cabins are built from ice or glass;both are surprisingly warm and utterly chic,but somewhat lacking in privacy.

1.牛津监狱旅馆——英国:玛拉玛逊牛津酒店

不过这座维多利亚时期的监狱被时尚的玛拉玛逊酒店连锁改建成了一座精品酒店,提供着豪华舒适的住宿环境,这应该是以前的那些犯人做梦也想不到的吧。

2.水下小屋——美国:朱尔斯海底小屋

这座小屋原来是一个研究实验室,目前是世界上惟一一个水下酒店,位于美国佛罗里达州翡翠湖的湖底。想要进入这座水下酒店的唯一路线是潜到水下6米。

3.下水道旅馆——奥地利:下水管旅馆

这些排水管直径有2米,2.5米长,可以通过一个舷窗看到外面。有一个前门可以关上,还有一个舒适的窝可以蜷缩着躺进去。管道房间里还有床垫、床头灯、羊毛毯和一个轻便的睡袋。

4.小屋旅馆——芬兰:爱斯基摩小屋旅馆

这些小屋旅馆坐落在北极圈里,位于芬兰北部大雪覆盖的萨利色尔卡深山里。小屋用冰或玻璃建造而成,但是很神奇的地方是,小屋里很暖和,也超级别致。不过不好的地方就是没有隐私啦。

Chapter 4 享受美食 Enjoying Meals

Section 1 预定餐厅 Reserving Restaurant

必备黄金应急句:

1.Id like to book a table for five at seven thirty this evening.

我想要订今晚7点半五人的桌子。

2.Is there any chance of a table for three people by the window?

我有机会订到一个靠窗的3人桌子吗?

3.I would like to make a reservation for ten people at six oclock.

在今晚6点钟,我想订一个10人的桌子。

4.Table for four,please.

请给我安排4人桌。

5.I am sorry,but I want to cancel my reservation.

对不起,但是我想取消预定。

6.Id like a private room,please.

我想订个包间。

7.Id like to reserve a table for dinner.

我想订个晚餐座位。

8.How much do you want to spend?

你的消费标准是多少?

9.How many people do you want a table for?

你要订多少人的桌子?

10.Another person will join us later.

一会儿还有一个人要来。

11.We dont accept reservations on the phone.

我们不接受电话预定。

12.Sorry,we have no tables open for that time.

对不起,那个时段我们没有座位了。

13.When will a table be available?

什么时候有空桌?

14.How long can you hold the table for me?

你能为我保留多久?

15.Whats the minimum per person?

最低消费标准是多少?

16.Let me see if there is any available.

让我看看是否有空位。

17.Ill try my best to arrange.

我会尽力为您安排。

18.Do you prefer a smoking or nonsmoking?

你想要吸烟区还是禁烟区。

19.Well be expecting you.

我们期待您的光临。

20.We just can keep your table till 8:00 p.m.

我们会将您的订位保留到8点。

21.What time can we expect you?

您什么时候光临?

22.I think youd better make a phone call to see whether there is a table available.

我想你最好打个电话看看是否有空桌。

23.Im afraid all our tables are taken.

恐怕都订满了。

24.Where would you like to go for dinner?

你想好去哪家餐馆了吗?

25.Could you recommend some good restaurants around here?

你能介绍家家附近的好餐馆吗?

对话脱口而出:

对话一

Waiter:Hello,Godden Beach Restaurant.May I help you?