B：Of course.You need to sort out all the files，put them in an archive，make and answer calls，and receive and send faxes，etc.B：当然。你需要整理所有文件，把它们归档，接打电话，收发传真，等等。
A：Receive and send faxes？I am afraid I have problems with that.I haven't used a fax machine before.Could you teach me how to use the fax machine？A：收发传真？这对我来说，恐怕有困难。我之前没有使用过传真机，能麻烦你教教我如何使用传真机吗？
B：Sure，I would like to.This way，please.I will show you.B：当然，我非常乐意。请这边来，我给你演示一下。A：Thank you.That's very kind of you.A：谢谢你，你真是太好了。B：First，when you want to send a fax，fill out a cover sheet including the person you are sending the fax to，his fax and phone numbers，your name，your fax and phone numbers，a message to the person receiving the fax，the date and the number of pages you are sending，which includes the cover sheet.If you are sending three pages and a cover sheet，list four total pages.B：首先，当你想要发送传真时，先填写一张封面，包括传真接收人的姓名，他的传真号码和电话号码，你的姓名，你的传真和电话号码，给传真接收人写的简短信息，发送传真的日期和页数，页数要包括封面。例如，你发送三页的文件和封面，则页数写四。
A：Yes，I see.Then what should I do？A：好的，我明白了。然后，我该做什么呢？B：Put the pages into the fax machine with the cover sheet facing you.Dial the fax number of the machine you are sending the documents to—be sure you use his fax number，not his phone number.B：把文件放到传真机的输入盘中，封面正面朝你。拨下要发送到的目标传真机的号码——确定你使用的是接收人的传真号码，而不是他的电话号码。
A：OK，I have kept that in mind.Is dialing a fax machine the same as dialing a telephone？A：嗯，我记住这一点了。传真机拨号和电话拨号一样吗？
B：Yes.Fax machines resemble telephones and are easy to use.After that you can press the send button and the machine will send the documents to the person you have dialed.Wait until all the pages have gone through and you receive confirmation.You can then call the recipient to make sure he not only has received the documents but that they are legible.B：是的。传真机与电话类似，所以容易操作使用。然后，你就可以按下发送按钮，传真机会将文件传送到你拨叫的传真机使用者那里。等到文件的每一页都通过传真机，并且你收到了确认发送的消息，你可以打电话给接收者，不仅要向他确认是否已收到文件，还要确认文件是否看得清楚。
A：Is that all？A：这就完成了吗？B：Almost，but there is the last step，which is to make notes of the fax you have sent.You just need to fill in the logbook of our office hanging there.You see？B：差不多了，但还有最后一步，就是记录你所发送的传真。你只需要记在挂在那边的办公室日志中就行了，看到了吗？
A：Yes，thank you very much.A：嗯，看到了，非常感谢你。B：You are welcome.B：不用客气。
1.be crazy about 是口语中的常用词组，指某人对某人某物或某事着迷或狂热。例如：Lucy is crazy about Latin dance.露西对拉丁舞着迷。
2.虽然英语中没有量词这一词类，但是英语中的有些名词却可以起到汉语中量词的作用。对话中出现的a sheet of paper(一张纸)就是一例。类似表达在英语中还有很多，例如a cup of tea(一杯水)，a packet of cigarettes(一盒香烟)，a loaf of bread(一条面包)，a wisp of smoke(一缕烟)，a pack of wolves(一群狼)，a batch of dogs(一群狗)，a glimmer of hope(一线希望)，a burst of laughter(一阵笑声)，a train of thoughts(一连串的想法)，等等。
3.mail a letter 指寄信。mail作动词，可以是mail sb sth 或 mail sth to sb，例如：I mailed my mother a sweater/I mailed a sweater to my mother.我给我妈妈寄了一件毛衣。mail 作名词，指信件或邮政系统，等同于英国英语中的post.例如：a mail train 邮政列车。
4.sort out 指进行分类整理，例如：It takes a long time for her to sort all the files out.她花了很长时间才将所有的文件都整理出来。
5.keep sth in mind 意思是记住某事，反义词组是get sth off mind 忘记某事。
6.Is that all？其肯定形式that is all 常用在陈述最后，表示所有的话已讲完。
商务名言警句（一）
Necessity never makes a good bargain.(Benjamin Franklin，American president)
急需难买便宜货。（美国总统，富兰克林）
There can be no economy where there is no efficiency.(Disraeli，British statesman)
没有效率就没有经济。（英国政治家，狄斯雷利）
Business？That's very simple—it's other people's money.(Alexander Dumas，French novelist)
做生意吗？那太简单了——叫别人掏钱包。（法国小说家，小仲马）
There is no resting place for an enterprise in a competitive economy.(Alfred Sloan.American businessman)
在竞争的经济中，没有企业休息的地方。（美国实业家，斯隆）
Advertising may be described as the science of arresting human intelligence long enough to get money from it.(Leacock Stephen，Canadian economist)
广告可被视为一种长久蒙蔽人类智慧以期从中赚钱的技巧。（加拿大经济学家，斯蒂芬）
All progress is based upon a universal innate desire on the part of every organism to live beyond its income.(Samuel Butler，British writer)
世人莫不怀着一种与生俱来的欲望，要把支出超过收入，此乃一切进步的动力。（英国作家，勃特勒）
Inappropriate Language
A group of nuns were traveling in a car when it had a flat tire.They got out and attempted to change it，but being rather unworldly，they had no idea how to go about it.Fortunately，a truck came along and the driver offered to change it for them.They gratefully accepted.
As the trucker jacked up the car，it slipped from the jack.'Son-of-a-bitch！'he screamed.'Sir，that is inappropriate language，'the eldest nun said.'We understand you're upset，but must you use such language？''My apologies，Sister，'he replied，and tried again.It slipped again and nearly smashed his fingers.'Son-of-a-bitch！'he screamed.'Please，sir，we would ask you again not to use such language，'the nun scolded.'If changing our tire is causing you to do so，perhaps it would be best if you didn't help us.''I'm sorry，Sister，but I get so upset that it just comes out，'the trucker replied.'Well，'said the nun，'say something else when you get upset.Say something like'dear Lord，help me.''Once more，the trucker attempted to jack up the car and again it slipped.He began to blurt out'Son……'but quickly caught himself and said，'Dear Lord，help me.'At that，the car miraculously rose into the air all by itself.
Staring in amazement，the nuns exclaimed，'Son-of-a-bitch！'
Business Letter 商业信函
letterhead 信头
salutation 称呼
signature 签名
post 附笔
attachment 附件
catalogue 目录
on the spot 当场，在现场
opening sentence 开头语
closing sentence 结束语
Serial number/Reference number 编号，序列号
name and title of person addressed 收件人姓名和头衔
request for information 要求提供信息
to response to request 回复请求
I am writing to inquire about……我写信询问……I am writing in reference to……我写的这封信与……有关。I read/heard……and would like to know……我看到/听到……并想知道……